AQ Designs Privacy Policy
Last Updated: November 15, 2025
AQ Designs operates this store and website, including all related information, content, features, tools, products, and services, to provide you with a curated shopping experience (the "Services"). AQ Designs is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls regarding the collection, processing, and disclosure of your personal information. By using or accessing any of the Services, you acknowledge that you have read and understood this Privacy Policy.
When we use the term "personal information," we mean information that identifies or can reasonably be linked to you or another person. Personal information does not include information that has been de-identified or collected anonymously. Depending on how you interact with the Services, we may collect contact details such as your name, address, billing and shipping addresses, phone number, and email; financial information including credit or debit card details, account numbers, transaction information, payment confirmations, and other payment details; account information such as usernames, passwords, security questions, preferences, and settings; transaction information including items you view, add to your cart or wishlist, purchase, return, exchange, or cancel; communications you send to us, including customer support inquiries; device information including device type, browser, network connection, IP address, and other unique identifiers; and usage information regarding how and when you interact with or navigate the Services.
We collect personal information from multiple sources. This includes directly from you when you create an account, communicate with us, make purchases, or otherwise provide information. We also collect information automatically through the Services, including from your device and the use of cookies and similar technologies. Personal information may also be collected by our service providers when they provide technology, data processing, or other services on our behalf. In addition, we may receive information from our partners or other third parties.
We use personal information for a variety of purposes depending on how you interact with us and the Services you use. This includes providing, tailoring, and improving the Services, fulfilling orders, processing payments, managing accounts, arranging shipping, facilitating returns or exchanges, remembering your preferences and items of interest, sending notifications, enabling product reviews, and creating a customized shopping experience including personalized recommendations. Personal information is also used for marketing and advertising purposes, including sending promotional communications via email, text message, or postal mail, as well as displaying targeted online advertisements based on previous purchases, activity, or interests. We use personal information to ensure security and prevent fraud by authenticating accounts, monitoring for illegal or unsafe activity, and protecting public safety. We use personal information to communicate with you effectively, provide customer support, and maintain our business relationship. Additionally, personal information may be used to comply with applicable law, respond to legal process, participate in civil discovery, enforce our policies, or protect our rights and services.
In certain circumstances, we may disclose personal information to third parties. This includes Shopify, vendors, and other third-party service providers who perform services on our behalf, including IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping. Personal information may also be shared with business and marketing partners to provide marketing services or display targeted advertising. We may disclose information when you direct or consent to it, such as for shipping purposes or when using social media widgets or login integrations. Information may also be shared with affiliates or within our corporate group, or in connection with business transactions such as mergers or bankruptcy, or to comply with legal obligations.
The Services are hosted by Shopify, which collects and processes personal information regarding your access and use of the Services. Information submitted to the Services will be shared with Shopify and may be processed in countries other than where you reside to provide and improve the Services. Shopify may use this information to provide enhanced features across our store and other merchants. For more information about how Shopify handles your personal information and your rights, visit Shopify Privacy Policy and Shopify Privacy Portal.
Our Services may contain links to third-party websites or platforms. We are not responsible for the privacy or security practices of these third parties, including the accuracy, completeness, or reliability of information on their sites. Information shared publicly on social networking platforms may be viewable by others, including third parties, without limitation. The presence of links does not imply endorsement of the linked content or operators.
The Services are not intended for children under the age of majority, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe that a child has provided us with personal information, please contact us to request deletion. We do not knowingly "share" or "sell" personal information of individuals under the age of 16.
While we implement reasonable security measures to protect your information, no system is perfect and we cannot guarantee absolute security. Personal information is retained as necessary to maintain your account, provide Services, comply with legal obligations, resolve disputes, or enforce contracts.
Depending on where you live, you may have certain rights regarding your personal information, including the right to access, delete, or correct information, receive a copy or transfer it to another party, and manage communication preferences. We will not discriminate against you for exercising these rights, and verification of identity may be required. You may designate an authorized agent to make requests on your behalf with proper proof.
If you have complaints about how we handle your personal information, please contact us at a.q.designs0@gmail.com. You may also have the right to appeal or lodge complaints with local data protection authorities. Personal information may be transferred, stored, or processed outside your country, including outside the European Economic Area or the United Kingdom, using recognized mechanisms such as Standard Contractual Clauses, or in countries with adequate protection.
We may update this Privacy Policy from time to time for operational, legal, or reasons. Updates will be posted with the revised "Last Updated" date. For questions, concerns, or to exercise your privacy rights, you may contact us at a.q.designs0@gmail.com or call 082 580 9000 / 082 768 6255.
